To provide clear direction and strategy to a 2000-member professional society representing residential and commercial real estate appraisers, during an intense period of economic decline, competition and organizational challenges.

As a result of Oliver’s organizational realignment strategy, the organization is a leader in legislative initiatives related to appraiser independence, has solid reserves, and a clear direction for its future.

ü     Oliver developed its first-ever strategic plan tied directly to the budget, ensuring resources were appropriately allocated to top priorities.

ü     His member services strategy improved the quality and delivery of member programs, focusing on tools to assist members during tough times.

ü     Oliver leveraged web-based resources and digital media to deliver more and better educational programs and member services.

ü     His financial management plan increased reserves by 69% in one year.

ü     Oliver’s partnership strategy brought like-minded associations together to provide legislative and educational programs.